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Frequently Asked Questions (FAQs)

Frequently Asked Questions

What do I need to do before the installation?

Don’t worry, all you need to do is provide access to the property.  If there’s anything specific we need from you in advance, we’ll confirm that with you when we book your installation.

Will I need to stay at home all day?

No, as long as someone is there to let us in on the morning of the installation and you have a spare key – you can leave us to carry on with the work.

How long will it take?

Every installation is different, but the vast majority are completed in one day. If we think your install will take longer (maybe you live in a 20 room mansion, or you’re having an entire central heating system installed) we’ll confirm that with you in advance when we book your installation.

Will I still have heat and hot water?

We complete the vast majority in one day, however, if the installation is going to take more than one day, you may be without heating and hot water overnight (don’t worry, you’ll have running water, so you still make a cuppa tea).
We always plan our jobs to minimise any disruption to your utilities, and we also provide a courtesy heating service for installations that will take more than one day.*

*Please note that we have a vulnerable customer policy which means we always prioritise customers such as the elderly or families with very young children.

What about gas, electric and cold water?

No hot water is one thing, but we don’t expect you to cope without WI-FI, this isn’t the Stone Age. We’ll usually be able to isolate the gas, electric and cold water supply in the areas where we are working so the gas, electric and cold running water shouldn’t be disrupted.

Will you need access to anywhere else?

Yes, we’ll need to know where your utility meters are and the mains water stopcock. Don’t worry, plenty of our customers have no idea, our engineers have become quite apt at investigating. Our engineer will also assist you if any carpets or laminate flooring needs to be taken up or furniture moved.

Will it be disruptive?

We keep any disruption to an absolute minimum. Before we start we prep your home and take great care to ensure that areas including carpets and work surfaces are protected as appropriate. It would be great if you could remove any ornaments from the working area around the boiler and radiator positions.

We complete the vast majority of our jobs in one day, and when we’ve finished our engineer will clean up, they all have Henry vacuums in their vans to make sure we leave your home spic and span.

We also remove any waste including your old boiler and ensure it is recycled where possible. We’ve even won an award for our energy efficiency and environmental responsibility.

Will the engineer show me how to use my new system?

Of course! Before we go we’ll show you how to use your new system including how to set the timer and answer any questions (don’t worry if you forget, you can always give us a call, we have an excellent after care service). We’ll also show you how to bleed your radiator and fill the water pressure so you can keep your central heating system as efficient as possible and cut those utility bills.

Will I be able to use my Smart Phone to control my heating?

Yes, SMART heating is here and we are highly experienced in installing this new technology. We’ll advise you on SMART heating options when we provide your quote. Check out our guide to SMART heating.

Do you have insurance?

Yes we a £5,000,000 public liability insurance, so you can rest assured you and your property are adequately covered during the works.

How do I know you’ll do a good job?

We think we’re the bee’s knees, but don’t take our word for it, check out what our customers have to say. We consistently receive some of the highest scores on independent review sites like Which? Check-a-trade and Trust Pilot. We are proud of our reputation and our happy customers.

We are a Worcester Bosch diamond accredited installer, which basically means we are a premier installer and our engineers are deemed to be some of the most highly skilled and experienced in the industry and as a result we can offer longer warranties on our workmanship than other companies.

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